Effective Orchestration Of In-Flight Catering
Challenge
Forecasting and planning in-flight meals, souvenirs and consumables to be loaded on to aircrafts to maximise sales, reduce wastage and with optimal inventory transfer. In addition the client was also experiencing revenue leakage and operational inefficiency due to ineffective procurement practices.
Solution
Cloudloom discovered the requirements along with catering operations and procurement by conducting discovery sessions, observing operations being in the field for more than 50 days and analysing historical procurement, load and unload(wastage) data.
This enabled Cloudloom to design and implement a platform with the following features
- Catering order considering demographics, meal preferences and seasonal variations using a predictive model.
- Optimise load and unload by planning upfront and reducing wastage.
- Facilitate a customer to pre-order meals as part of the booking journey or choose meals before a certain threshold.
- Load perishables maximising the shelf life and increasing the probability of sales based on prediction.
- Open API’s and seamless integration with the suppliers to enable real-time data exchange.
Benefits
- Forecast based, optimised to the last day purchase orders to suppliers.
- Augmented by a powerful and flexible workflow which requires minimal human interference and escalated manual approvals only in very rare scenarios.
- Reduced more than 90% of wastage, optimised load and unload and efficient operations planning.
- Customers had the facility to pre-book meals while booking or choose meals until 15 hours before the flight.
- Integration with ERP to import product and export sales data. Backed by a powerful PIM to enrich product data.
- Cabin crew is empowered by a mobile PoS, passenger manifest and seating layout built-in, which communicates peer to peer updating inventory and synchronizes up landing. The last upgrade also supported offline payment processing so that customers could pay using credit cards on air.
- Catering operations were provided with a dashboard covering forecast, planning, ordering, load, sales and unload.
Domain
B2C, Airlines, Payments
Technology
Spring (boot, cloud, data), RabbitMQ, MySQL, Elasticsearch, Angular, Kibana, Android, Docker, Docker swarm, ESXi
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