Empowering Parking Operators To Conceptualize Products
Challenge
Our client, one of the largest parking solutions providers in the world had to custom implement a sales platform for every large customer (airports, parking operators, business parks) to fulfil their business needs. There was a huge backlog of customer projects and the field services team was unable to cope up with the demand.
Solution
Cloudloom identified during the initial discussions was that the client was thinking from the perspective of a parking operator and trying to design a platform but getting overwhelmed when each customer was asking for customer centric sales features like reservations, subscriptions, employee parking, city parking and public parking.
We explained the change in perspective required and proposed a customer centric commerce platform tailored for parking. A lot of interesting discovery sessions, discussions with pilot customers and 15 months later came out the sales platform for parking.
Benefits
- Omni-channel parking-oriented sales platform available for web, mobile, in-car navigation and integration with manufacturer parking programs.
- Unified catalogue across all channels with flexible attributes, rules engine to configure business rules and rich data for enhanced user experience.
- Fully integrated with the Edge parking gateway including device management, remote monitoring, managed OTA software updates and video capable interaction at the barrier.
- Some of the interesting parking concepts realised using the platform include free flow subscription-based parking, license plate detection, automated real-time payments and AI based dynamic pricing.
- All of this offered as a multi-tenant, Cloud Agonistic, multi region SaaS that is capable of onboarding customers in a few weeks and can compose custom parking products or use out of the box ones.
Domain
Parking, B2C, B2B
Technology
Spring(boot, data, cloud, stream, ws), Postgres, Netflix OSS, ELK, Tensorflow, AWS, Apache Pinot, Apache Superset, Kafka
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